Welcome to Relation Matters. By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use the website.
Privacy Policy
Last updated: January 8, 2026
Website: https://www.relationmatters.ca/
Overview
Relation Matters is committed to protecting the privacy, confidentiality, and security of personal information. We recognize the trust placed in us by clients and take our privacy responsibilities seriously.
This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website(s) or receive coaching and counselling services through our clinic.
We provide coaching and counselling services and comply with all applicable Canadian privacy legislation, including:
Information Collected Through Our Website
Personal Information (Non-Clinical)
Our website collects limited personal information for administrative and communication purposes only. This may include:
Name
Email address
Phone number
General inquiries submitted through contact forms
Waitlist or intake requests
Newsletter sign-ups (where consent is provided)
Third-Party Service Providers
We work with trusted third-party service providers that support our clinic operations and meet applicable Canadian privacy and security standards, including:
Jane App – electronic records, appointment booking, billing, and clinical documentation
Microsoft services (e.g., Outlook) - secure clinical and administrative communications
Each third-party provider maintains its own privacy and security policies and is required to handle information in compliance with applicable privacy laws.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand general website usage. These tools do not collect personal health information.
You may disable cookies through your browser settings if desired; however, some website features may be limited as a result.
Use and Disclosure of Information
Personal information are used and disclosed only as necessary to:
Provide coaching and counselling services
Manage appointments, billing, and clinic operations
Meet legal, regulatory, ethical, and professional obligations
Protect client safety where required by law
We do not sell, rent, or share personal information or PHI for advertising or marketing purposes.
Data Retention
Personal information is retained only for as long as required to meet clinical, legal, and regulatory obligations under applicable provincial and federal laws. When information is no longer required, it is securely destroyed or anonymized.
Your Rights
You have the right to:
Request corrections to inaccurate or incomplete information
Ask questions about how your information is collected, used, or protected
Withdraw consent for non-essential communications
Requests can be made using the contact information below.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes. The most current version will always be posted on our website(s) with the updated revision date.
Contact Information
For privacy-related questions, concerns, or requests, please contact:
Relation Matters
📧 Email: info@relationmatters.ca
🌐 Website: https://www.relationmatters.ca/
